The questions you usually ask us.
Everything we wish every customer knew before they DM'd us. If your question isn't here, the DM button below opens Instagram or Messenger and we usually reply inside a few hours.
Is everything authentic?
Yes — every piece is sourced directly from the brand's authorized factory in Guangzhou, China. We work with the same suppliers the brands use, and we receive sealed retail packaging with batch numbers and expiry dates intact. If you ever want to verify a specific piece, DM us the batch number on the box and we can confirm it for you.
How long does shipping take?
About a month from order to your door. Every piece is imported on demand from China — once your order is confirmed we batch it with other customers, ship from Guangzhou, clear customs in Dhaka, then dispatch to your address via Pathao / Steadfast / SA Paribahan. We send a tracking screenshot when the parcel leaves China.
Inside Dhaka: ~80 BDT shipping. Outside Dhaka: ~120 BDT.
What if my parcel arrives damaged or the wrong piece?
Send us a photo within 48 hours of receipt. We will replace the piece at no extra cost, or refund you in full including shipping — your call. We do not ask you to ship anything back; the courier damage is on us.
Why can't I pay on the site?
We're a single-operator curated catalog, not a checkout platform. Every order goes through a real DM conversation — you tell us what you want, we confirm availability, price, and delivery together, then you pay via bKash to the number we share. This keeps prices honest (no platform fees baked into your total) and lets us catch issues before they happen.
Can I combine orders with friends to split shipping?
Yes — DM us the combined list and the address of whoever's receiving the consolidated parcel. We do not charge extra for this and we do not split shipments; one parcel goes to one address.
Do you restock sold-out pieces?
Almost always, yes. Because everything is imported on demand, "out of stock" really means "we haven't placed the order for this one yet." If a piece is gone from the shop, DM us and we'll tell you when the next batch ships.
Can I return opened cosmetics?
For hygiene reasons, no — once the tamper-evident seal on a lipstick, lip mud, lip oil, blush, or eye palette is broken it can't be returned. Sealed unopened pieces in original Kawaiii Kart packaging can be returned within 7 days of delivery for a full product-price refund. See our returns page for the full policy.
Why is the price "TBD" on some pieces?
Pricing on a few pieces (some palettes, the cushion, the concealer) isn't locked until the shipment leaves China. We mark them "Price TBD · DM us for BDT" so you don't see a fake ৳0 and think the piece is free. DM us and we'll quote you within a day.
Still have a question?
DM us and we'll reply within a few hours, usually faster.